Monitor shows “out of range” after remote desktoping to PC

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Reproduce issue:
Remote desktop to PC then disconnect.
Go to PC, login, and a black screen with “out of range” message shows.
User has to reboot PC to login from console again.
User informs this happens when remote desktoping from any PC.

XP Pro SP2
HP dc7900 ultra-slim desktop
ViewSonic va926 19″ LCD
1024×768 resolution, 75 Hertz refresh rate … user’s current setting
Graphics driver

In theory, should be able to change resolution and/or refresh rate setting to something lower or higher to resolve, but I didn’t test that.  Wanted to see if upgrading the graphics driver would resolve, without needing to adjust the current setting.  What’s strange though, what setting is automatically being set that would cause the “out of range”?  You would think it would return to using the current setting.  Or, if it is using the current setting, why isn’t it taking after the remote desktop activity.

Went to HP website for latest graphics driver -> Link
Installed, but was later informed not compatible with OS, even though website says it’s for XP Pro.

Used version from our software storage.

Upgraded graphics driver to  Tested by setting graphics to 1024×768 75 Hertz and 1280×1024 60 Hertz and remote desktoping in, console no longer show “out of range”.


Disable IE8 Accelerators blue shortcut icon

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Click Tools > Internet Options > Advanced
Under Browsing, uncheck Display Accelerator button on selection
Click Apply and OK

How do I configure that via the registry?
[HKCU\Software\Microsoft\Internet Explorer\Services]

Note: Accelerators is not turned off. The setting just turns off the blue shortcut icon. Accelerators will still appear when you highlight and right-click text,

“Internet Explorer has encountered a problem and needs to close“ (crashing with urlmon.dll)

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Description: I upgraded a user from IE7 to IE8. Later she informs not being able to access an internal SharePoint page, getting the error “Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.”

  • Data in the error report informs that it’s crashing on urlmon.dll
  • Event Viewer > Application log also informs the same.
  • After clicking “Don’t Send”, it just takes her back to the page she was on, and refreshes–the error does not totally crash IE8.
  • She informs being able to access the SharePoint page under IE7.
  • Example of SharePoint page url is


Resolution: In the user’s registry, I changed her Local Intranet zone to look like mine. I investigated sites in her Local Intranet zone and compared to mine when I was logged in on her PC.

(Example screenshots and information below)
Hers look like:

And in the registry,

[HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\]

[HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\]

Mine looks like:

And in the registry,

[HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\]

[HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\\server1]

  • The sites were added to the user’s Local Intranet zone while she was still on IE7.
  • The sites were added to my Local Intranet zone after I upgraded the PC to IE8.

In her Local Intranet zone, I removed file:// I click close, go back in, the entry is still there! What the heck?! So I go in the registry and delete it. The page now comes up fine for her.

To test further, I made my registry for the Local Intranet zone look like hers–when she couldn’t access the page–and I get the same error trying to bring up the SharePoint page.

In the end, via the registry, I made her Local Intranet zone look like mine.

I think IE8’s urlmon.dll does not know how to handle the way IE7 added file:// to the Local Intranet zone, specifically with regard to IE8 trying to the access the internal Sharepoint page.