Disable IE8 Accelerators blue shortcut icon

Leave a comment

Click Tools > Internet Options > Advanced
Under Browsing, uncheck Display Accelerator button on selection
Click Apply and OK

How do I configure that via the registry?
[HKCU\Software\Microsoft\Internet Explorer\Services]

Note: Accelerators is not turned off. The setting just turns off the blue shortcut icon. Accelerators will still appear when you highlight and right-click text,


“Internet Explorer has encountered a problem and needs to close“ (crashing with urlmon.dll)

Leave a comment

Description: I upgraded a user from IE7 to IE8. Later she informs not being able to access an internal SharePoint page, getting the error “Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.”

  • Data in the error report informs that it’s crashing on urlmon.dll
  • Event Viewer > Application log also informs the same.
  • After clicking “Don’t Send”, it just takes her back to the page she was on, and refreshes–the error does not totally crash IE8.
  • She informs being able to access the SharePoint page under IE7.
  • Example of SharePoint page url is


Resolution: In the user’s registry, I changed her Local Intranet zone to look like mine. I investigated sites in her Local Intranet zone and compared to mine when I was logged in on her PC.

(Example screenshots and information below)
Hers look like:

And in the registry,

[HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\ch8nt.com]

[HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\server1.ch8nt.com]

Mine looks like:

And in the registry,

[HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\ch8nt.com]

[HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\ch8nt.com\server1]

  • The sites were added to the user’s Local Intranet zone while she was still on IE7.
  • The sites were added to my Local Intranet zone after I upgraded the PC to IE8.

In her Local Intranet zone, I removed file://server1.ch8nt.com. I click close, go back in, the entry is still there! What the heck?! So I go in the registry and delete it. The page now comes up fine for her.

To test further, I made my registry for the Local Intranet zone look like hers–when she couldn’t access the page–and I get the same error trying to bring up the SharePoint page.

In the end, via the registry, I made her Local Intranet zone look like mine.

I think IE8’s urlmon.dll does not know how to handle the way IE7 added file://server1.ch8nt.com to the Local Intranet zone, specifically with regard to IE8 trying to the access the internal Sharepoint page.